Hospitality training
Develop your teams
Management, service, welcome, sales and applied AI when it genuinely helps: training grounded in real work situations.
Explore trainingAC & CO · Consulting & training
Helping hotel and restaurant teams improve service and performance.
Work better. Serve better. Sell better.
Cédric Agniel supports hospitality professionals through practical training, on-site consulting and, when useful, digital tools and AI.
Free conversation · 20 minutes · No commitment
The experience behind AC & CO
Cédric Agniel, hands-on consultant and trainer.
His operational hospitality background shapes a practical approach to training and support. He works in France and internationally, alongside teams and close to real working situations.
- Operational hospitality experience
- Team training and support
- France and international
- Member of Disciples d’Escoffier International
Establishments in my professional career
These logos represent my professional background. The assignment examples on this site remain anonymous and are not attributed to these establishments.
Your need
Three ways in, one shared objective.
Help your establishment progress by starting with your teams, your operations and the work they do every day.
Consulting & audit
Improve operations and performance
Audits, management, organisation and service quality: practical support in France and internationally.
Explore consulting & auditAI & automation
Simplify tasks and processes
Administration, sales follow-up and information management: identify what can be simplified while keeping human checks in place.
Explore AI & automationFree diagnostic
Clarify your priorities in three minutes.
A few questions help us understand your needs and prepare a relevant first response for your establishment or project.
Free, with no commitment · Secure Brevo-hosted form in French · Response within 24 hours
Experience in practice
Real teams. Real situations. Practical support.
These examples illustrate practical assignments. The establishments concerned are not named, to respect their confidentiality.
Libreville · Gabon
From management to leadership in Libreville
Giving managers practical guidance to support their teams and learn how to build an action plan.
Explore the assignmentsCameroon
Preparing teams for an opening
Training hospitality teams in service practices and professional presentation ahead of the opening.
Explore the assignmentsFree guide
Five practical ideas to improve your establishment.
Guest welcome, customer advice, organisation and AI: a practical guide with a self-assessment and an action-plan outline to choose your next priority.
Receive the free guidePDF in French · Sent by email · Newsletter is optional and separate
Practical AI training
AI is useful when it solves a real problem. Start with yours.
You do not need to master every tool. Start with a time-consuming task: preparing a guest reply, briefing or procedure. We help you test a practical use and assess what it brings.
- More time available for your guests and teams.
- Resources that are easier to prepare and share.
- Human oversight and protection of confidential data.
We assess usefulness on your tasks, based on the time spent and the quality of the output. Training is also open to other sectors.
Valuing hospitality professions. Putting people first.
An establishment’s quality is built with the people who work there. My role is to recognise their skills, share practical guidance and help them build confidence in their profession. AI supports this approach, keeping their judgment and experience at the centre of decisions.
Sharing knowledge, respecting professional heritage and helping it evolve: these values inform my teaching, based on practice, exchange and autonomy.
Your questions, answered
Is AI only for specialists?
No. An initial conversation helps establish your starting point and useful applications. Building agents is a separate, advanced learning pathway.
Do you only work with hospitality businesses?
AI training and solutions are open to businesses in different sectors. Hospitality is our specialist field for operational consulting and training.
Can professional training be funded through an OPCO?
Depending on your company, sector and planned training, funding may be examined with the relevant OPCO. It is never automatic or guaranteed; eligibility is checked case by case before any commitment.
Which languages do you work in?
Services and training are delivered in French, in France and internationally depending on the project.
AC & CO
Start by clarifying your priority.
Take the free three-minute diagnostic or book a 20-minute conversation. We start with your real situation, with no commitment or promise of results.
Individual support
Take stock of your professional journey.
Skills assessment, recognition of prior experience (VAE) or career development: discuss your situation to identify the right pathway and conditions.
Individual support